Posts Tagged ‘Coronavirus’
Header image credit: kjpargeter – freepik
Last updated 24th March 2021
Following the recent government guidance, we’re unfortunately unable to open as hoped for Easter on the 2nd, 3rd, 4th and 5th of April 2021.
We will make a decision on the reopening dates of the National Diving & Activity Centre in the next couple of weeks as we transition out of lockdown.
In the short term, our booking system has been closed and it’s not possible to make any bookings for activities or accommodation for the next few weeks.
Anyone who’s booked scuba diving or wigwam accommodation over the Easter weekend will be sent 6-month vouchers to rebook when we are open.
We would like to apologise to anyone whose messages or enquiries haven’t been responded to yet. We hope to resolve all queries/issues about reopening in the coming weeks with a follow-up announcement on the website and social media.
We would like to thank you all, for your continued support and understanding. We look forward to seeing you all again soon.
Last updated 30th November 2020
We are excited to announce that there will be an initial phased reopening of the National Diving & Activity Centre for Scuba Diving starting from Saturday 5th December.
Initially the centre will be open for Scuba Diving Only on Saturdays and Sundays. We will be carefully limiting the numbers on the site and will only be allowing visitors who have pre-booked their Scuba diving.
The View Cafe Bar, Gas Room and limited Wooden Wigwam accommodation will also be available for scuba diving visitors. The Wooden Wigwams will initially have a minimum of a 2 night stay in place starting from Friday 4th December. Please note that evening meals at the View Cafe Bar must be pre-booked in advance.
Other activities such as the Wire Zip Slide, Atlantis Aqua Park and Giant 3G Swing will remain closed at this stage, but will be reviewed after we’ve opened for scuba diving.
Scuba Diving entry can be booked NOW on our new Scuba booking system. It will not be possible to enter the site without a booking.
This phased opening and our control measures are under constant review and will follow Government guidelines as they develop.
Whilst the centre has been closed to the public we have been working hard to implement new procedures and measures throughout the site to protect our visitors and staff. For further questions, please visit the FAQ on our Covid-19 information page.
All Scuba Diving, Activities, Events and Accommodation provided by the National Diving & Activity Centre are now using an online booking system. The new online booking system for Scuba Diving is now operational for selected dates.
At this stage we are only accepting visitors who have pre-booked online for Scuba Diving.
Paperless Registration Forms
We are pleased to announce that our Diving Declaration forms and Activity Registration forms can now be completed online as part of the booking process. Participants must complete the online form in full prior to any activity at the National Diving & Activity Centre. Without the completed online form you will not be able to take part in the activity.
We want you to stay safe and encourage you to bring and wear your own face covering while visiting us at the National Diving & Activity Centre. Our staff, where applicable, will also be wearing PPE.
If you have any of the symptoms of Coronavirus (COVID-19) we ask that you do not visit the National Diving & Activity Centre. If you develop any symptoms whilst at the site we request that you leave the site safely, return home and seek medical advice. Our staff may ask you about your health and any Covid19 symptoms on arrival.
The National Diving & Activity Centre is a large outdoor venue with lots of open space and fresh air for you to enjoy and keep safe.
We will be following social distancing guidelines and request that all visitors stay 2 metres apart. We will also limit the amount of close proximity you will have with our staff where practicable to do so.
There will be lots of new signage in place and we’ll be operating one-way systems where possible to avoid cross-over and assist visitors maintaining social distancing. Some areas, such as toilets, will have limits to the number of people who can enter at any one time.
Increased Cleaning Activity
We already have comprehensive cleaning procedures and checks in place throughout the National Diving & Activity Centre. In addition to these, we will increase the cleaning schedules taking place.
Additional hand-wash, paper towels and sanitising stations are being installed throughout the site and in rest areas.
Shared equipment will be sanitised between each use where possible.
Activity, Event and Accommodation payments are already taken via the website. We have also introduced an online booking system for Scuba Diving.
The rest of the National Diving & Activity Centre has also transitioned to contactless payments and staff will no longer be handling any cash. This will cover areas such as the View Cafe Bar, the Dive Shop, Service Shack and Gas Room.
The contactless payment machines will be cleaned between transactions if staff/visitors need to use the touchpad.
As well as the safety benefits, we believe this will be convenient for our visitors, speed up transactions and reduce queueing at the site.
For the Scuba Divers who use our buses to travel between the car park and lake, we have a number of procedures in place.
• Several buses will be made available
• Windows will be kept open for increased ventilation.
• Buses will be cleaned regularly throughout the day
• Hand sanitising stations for use prior to boarding the buses
• Face coverings will be required on the buses
• Reduced number of people on the buses
• People are welcome to walk if they feel able
We value your custom and thank you for your patience and understanding whilst we operate these new procedures and measures. These are under constant review as the Government guidelines are updated. For further questions, please visit the FAQ on our Covid-19 information page. If you have any specific questions or concerns please contact us.
We look forward to seeing you soon!
We are excited to announce that we’ve introduced a new online booking system for Scuba Divers visiting the National Diving & Activity Centre (NDAC).
Scuba Diving spaces can be booked now for Saturdays and Sundays from Saturday 31st October onwards.
We will use the system to carefully manage the numbers on the site and it will not be possible to enter the site without a booking.
As part of the booking process, our Diving Declaration forms can also now be completed online.
We look forward to seeing you back in the water soon! If you have any specific questions or concerns please get in touch.
Update August 2020
We’re pleased to announce that we will be reopening for Scuba Diving from Saturday 31st October.
Initially the centre will be open for Scuba Diving Only and will only be allowing visitors who have pre-booked their Scuba diving.
It’s been a difficult and very worrying year for everyone. COVID 19 has taken more lives and businesses than it should, but thanks to the Government, banks and services, we have managed to remain stable.
As we approach coming out of lockdown and some businesses reopening, we have considered our business reopening. However, we have decided to not open the National Diving & Activity Centre to the general public this year.
We will no longer be accepting cash payments and will only be accepting cashless payments throughout the NDAC.
Most of our activity bookings are taken via the website and the vast majority of onsite payments are cashless already.
We believe this will be convenient for our visitors, speed up transactions and reduce queueing at the site. Studies have shown that a cashless transaction takes on average 1-2 seconds process, compared to 6-7 seconds for cash.
The changeover to cashless payments will start from the date we re-open (following the Coronavirus lockdown).
Header image credit: kjpargeter – freepik
Last updated 5th July 2020
Sadly we will not be reopening the National Diving & Activity Centre to the general public during the rest of 2020.
Any purchased vouchers, or memberships will automatically be extended to the 2021 season when we will look forward to welcoming you all back.
FearFest-Evil will not be held this year, automatic refunds will be made to your PayPal accounts.
We thank you for all your support, and dedication over the years and look forward to welcoming you back next season to the National Diving & Activity Centre.
Darren & Kaye
Last updated 26th March 2020
Owing to the global coronavirus pandemic and based on the information available to us from the UK Government we believe that the significant risk that is posed to our staff, customers and the local community to which we serve requires us to take decisive action now.
We are a local business that operates predominately outdoors, which by nature is less risk than any other indoor facility.
However, we are mindful, that continuing to operate during this global crisis is not in the best interests of our customers and team at NDAC or to members of the public. It is therefore with a heavy heart we have decided to fully close operations to the public from 22nd March 2020 until further notice.
We would like to thank all our customers for supporting us over the years and we look forward to serving you again. We would also like to thank all our staff and dedicated work force for their commitment and understanding during these really difficult times, and would like to thank all the UK Government services for everything they are doing for our country.
Darren & Kaye
Scuba Diving Equipment Servicing
The National Diving & Activity Centre is currently closed for all equipment servicing.
All booked-in scuba equipment servicing will be completed when the current restrictions are lifted.
We will keep customers informed via our website and social media as further information is released.
We would like to say a huge thank you for your continued custom and understanding during these difficult times for our country. We look forward to seeing you all again in the near future.
If you have any servicing enquiries, please contact us via email on . We are working from home, but will advise the best we can.
Keep safe and look after each other.
Ashley & Nat
What happens to my booking/gift voucher?
We are confident that this crisis, although hugely challenging and difficult to bear for us all, is short term and we remain confident and hopeful that we will commence our outdoor activities and operations to you all again when it is safe to do so and in line with UK Government advice.
We will not be issuing refunds, but please rest assured, you remain very important to us and your booking with us continues to be valid and will merely be postponed until operations are resumed.
We look forward to welcoming you in the near future and to providing you with an extraordinary experience to remember please stay safe!
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